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Frequently Asked Questions
Product
At KS Perfection, we specialize in Swiss Lace Cotton Voile fabrics, known for our exquisite designs and vibrant colors. Our collection is perfect for a variety of creative projects and fashion statements.
All of our stunning Swiss Lace Cotton Voile fabrics are proudly manufactured in Thailand. We take great care in ensuring that each piece meets our high-quality standards.
Yes, we do offer custom orders. Please contact us via Email: ks.designs@thaijapangroup.com or WhatsApp +66828537859
If you receive a defective, damaged, or incorrect item, please contact us immediately. We want to make it right and will work with you to resolve the issue as quickly as possible.
Shipping & Delivery
Yes, we do! We are happy to ship our beautiful fabrics internationally, so you can enjoy our products no matter where you are located.
We have a 7-day return policy. If you receive an item that you would like to return, please ensure it is in the same condition as received, unworn or unused, with tags, and in its original packaging. You can contact us to initiate the return process.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package and stay updated on its delivery status.
We do not offer exchanges.
Payments
Once we receive and inspect your return, we will notify you if your refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
We currently accept payments through Stripe, supporting most major credit and debit cards except American Express. For larger quantity or wholesale orders that require alternate payment methods, please contact us directly and our team will assist you.
Yes, we do accept bank transfers for qualifying orders. Please contact us directly to arrange payment via this method.